You can register with NSIF at your nearest NSIF office. To register as an employed member, you will need:

• Original National ID Card or Passport
• Introduction letter from your employer
• Recent passport-size photograph

For more information on member registration, please visit our Member Registration page. If you are an employer interested in registering your company with NSIF, please visit our Employer Registration page.

The amount of monthly membership contributions is calculated as a percentage of your gross monthly salary. The current contribution rates are:

• Employee Contribution: 8% of gross monthly salary
• Employer Contribution: 17% of gross monthly salary
• Total Monthly Contribution: 25% of gross monthly salary

You can also make voluntary top-up contributions at any time by visiting your nearest NSIF branch or using our USSD service *747#.

All employers in South Sudan are required by law to register with NSIF. Any employer who fails to register their workers within 30 days of employment is guilty of an offence and liable to penalties.

Please contact your nearest NSIF office immediately if your employer is not registered with NSIF. Our Compliance Officers will take the necessary steps to ensure that your employer registers with NSIF and fulfills their obligations.

Employers can register their company with NSIF by visiting any NSIF branch with the following documents:

• Business Registration Certificate
• Tax Compliance Certificate
• List of all employees with their national IDs
• Completed Employer Registration Form

You can apply for benefits at the NSIF office closest to you. At present, NSIF does not process benefit applications online. To apply, you will need:

• NSIF Membership Card
• National ID Card or Passport
• Relevant supporting documents (retirement letter, death certificate, medical report, etc.)
• Bank details for EFT payment

You can reach NSIF through the following channels:

• Headquarters Main Line: +211920808776 | +211982432121 | +211920808775
• Customer Service: +211920808776 | +211982432121 | +211920808775
• Email: info@nsif.ss

For a full list of branch contacts, please visit our Contact Us page.

Application forms for benefits are available:

• Online: Under the Downloads section of our website
• In Person: At any NSIF branch office nationwide

You can only register once as a member of NSIF during your lifetime. Your NSIF number is unique and remains your account number for life, even when you change employers.

When you change jobs, all you need to do is furnish your new employer with your NSIF number. Your contributions will continue seamlessly under the same account.

Please notify NSIF as soon as you change your contact details (phone number, address, email). This allows us to update your records, keep your payment information current, and ensure you receive important communications about your account.

You can update your details by visiting any NSIF branch or sending a written request to membership@nsif.gov.ss.

YES. You remain a member of NSIF even if you lose your job. Even if you are no longer making regular contributions, your existing savings continue to earn interest.

You can also continue to make voluntary contributions as a Voluntary Member by visiting your nearest NSIF branch or using our USSD service *747#. This allows you to maintain and grow your retirement savings even during periods of unemployment.

NSIF will provide you with a FREE statement of account on request. A statement of account shows the total contributions made to your account as well as the interest earned to date.

You can request your statement by:

• Visiting any NSIF branch with your membership card and ID
• Calling our customer service line
• Sending a request to statements@nsif.gov.ss

Most inquiries can be handled at any of our branch offices. You can:

• Visit your nearest NSIF office in person
• Call our headquarters at +211920808776 | +211982432121 | +211920808775
• Email us at info@nsif.gov.ss

Please click here for a full listing of contact information for NSIF branch offices across South Sudan.

NSIF prudently invests members' savings in secure, high-yielding investments to ensure sustainable returns. Our investment portfolio includes:

• Government securities (Treasury bills and bonds)
• Real estate and property development
• Equities in reputable companies
• Fixed deposits with tier-1 banks

Please click here for a comprehensive review of NSIF's investments and investment policy.

NSIF job opportunities are usually posted on our Careers page and advertised in local newspapers. We also share recruitment announcements through our official social media channels.

To view current vacancies, please visit our Career Opportunities page regularly.

You can apply for a Duplicate Membership Card at your nearest NSIF office. To obtain a replacement, you will need:

• A valid National ID Card or Passport
• A written request explaining the loss
• Payment of a nominal replacement fee

Please note that your NSIF number remains the same; only the physical card is replaced.

NSIF is committed to transparency and accountability. To report acts of corruption or fraud:

• Use the drop-off boxes for the NSIF Anti-Corruption Unit located in all NSIF branches
• Email: integrity@nsif.gov.ss (anonymous reports accepted)
• Call our Integrity Hotline: +211 XXX XXX XXX

All reports are treated with strict confidentiality.